A concrete self-assessmentfor tourism SMEs.
The Accessible Tour Lab tool helps tour guides and guided-tour organisations assess, as objectively as possible, the accessibility of their cultural and tourism activities through a simple, practical tool, and gives them concrete next steps towards better accessibility.
What will you find in this tool?
Communication & information
How clearly you describe your experience, share access information and answer accessibility questions before booking.
Booking & customer journey
How easily a person with a disability can plan, book and prepare for their visit or experience.
Physical access & mobility
Routes, transport, terrain and resting points — with reliable information about the different accessibility options.
Access for deaf and hard-of-hearing people
Signage, subtitles, written scripts and sign-language interpretation options.
Access for blind and partially sighted people
Audio description, tactile elements, guiding practices and readable printed materials.
Neurodivergent & cognitive access
Sensory planning, quiet moments, plain-language content and predictable structure.
Staff & guide practice
Confident, respectful welcome, built through hands-on practice.
The interactive tool will launch in 2026.
We are currently co-designing and testing the tool with SMEs, guides and people with disabilities in Belgium. Sign up to our newsletter to hear about upcoming testing opportunities and follow the project's news.